UnHappy Customers

Bill Gates once said,
"Your most unhappy customers are your greatest source of learning".

Team & Work

An always talked-over topic, teamwork.Permit me to share what I saw today..err.. at the airport.The teamwork that the cabin staff, ground crew up to the counter people is always great insofar as teamwork is concerned. Otherwise we will not board the flight right? As we observe, from step 1 to step 2 onwards, it is like already a common understanding (of course you may say SOP and so forth) but what I must record here is that the so called bond among the group of people that the management (I am sure HR would have a claim here) has rightfully placed must be appreciated. indeed different people may have come from different background; what matters is the ability to work together as a team.

Let us look from another perspective, more often and not, we can get into differences easily, say, over trivial matter or a place to eat or the kind of furniture to buy. Here the art of negotiation shall become handy I assure you.Emphasis:we can come into terms if we want to.

About Room

People say,
The biggest room in the world is the room of improvement.

Unity In Differences

As the Prophet pbuh had once said that differing views of my ummah is rahmat (blessing).To what extent that we fully understand the meaning of having differing views/opinions in our daily life? Be it at working place, at home, with our close friends & relatives or even having differences in politics for that matter? It is ALWAYS ok to be in disagreement and we can even agree to disagree in many circumstances. What matters most is the WAY we handle the differences. It has to be TACTFULLY and with all wisdom; then only what was said by the Prophet pbuh shall come into its practical meaning & understanding.May we be bleassed with His rahmah.

Main Thing

The main thing is to keep the main thing the main thing : Covey

wisdom

Abraham Lincoln: I don't pay much attention to a person who is not wiser today that he was yesterday.

Muhamad bin Abdullah saw yg ku kenali.

Salam,Hari memperingati junjungan besar Nabi Muhammad saw baru shj berlalu. Sambutan diadakan setiap tahun, saya masih kurang mengenali keperibadian Baginda. Azam, akan giat usaha mengenali Baginda samada melalui bhn bacaan mahupun hadiri majlis ilmu sirah. Ingin saya kongsikan petikan sebuah buku hebat yg (sedang)saya baca;Biografi Muhammad bin Abdullah karya Prof Zulkifli M Yusof (PTS)

..Sebelum Aminah melahirkan Muhammad, dia bermimpi melihat dirinya melahirkan seorang anak lelaki yg lahir bersama satu cahaya yg memenuhi bumi. Siti Aminah juga melihat dirinya berdoa kpd Tuhan yg Esa."Aku berlindung kpd Tuhan yg Esa supaya diselamatkan anak ini pd semua yg dengki;.Anak ini dilahirkan pd 12 Rabiulawal Thn Gajah atau mengikut ahli sejarah, 50 hari selepas peristiwa tentera gajah..

Banyak diperkatakan / dibincangkan betapa hebatnya Baginda, dari sekecil perkara spt cara bercakap (Baginda bercakap dgn jelas dan tegas, tidak cepat-cepat), cara Baginda memakai kasut (Baginda suka memakai kasut mula sebelah kanan),cara Baginda berniaga (sejujur dan amanah sbg seorang peniaga) hinggalah kehebatan Baginda di medan perang dan mentadbir negara (diiktiraf sbg Transformational Leader). Direnung, amat sedikit yg kita hayati (hidupkan) dan kadang2 memilih pula yg mana nak dicontohi atau yg mana tidak.

Baik kita mulakan dgn kenali Baginda semampu yg boleh kerana kita sbg umatnya amat beruntung dengan keyakinan kita terhadap Baginda (walau bukan berada di zaman Baginda) dan amat rugi jika pemimpin hebat spt Baginda tidak dpt kita contohi.salam.